Privacy notice

Who we are

Complete Property Solutions is run by Peter Ross, a sole trader based in Tonbridge, Kent. We decide how your details are used, so we're the controller of your personal data under UK data protection law.

You can reach us about anything on this page by email at peterdec86@gmail.com or by phone on 07534 301596.

What we collect

When you fill in the form on this site, we get:

• your name
• your phone number
• your postcode
• your email address, if you give it
• the kind of job (bathroom, decorating, tiling, plumbing or something else)
• anything you write about the job

If you call, text or email us instead, we get your number or email address and whatever you tell us about the job. If you go ahead, we also keep the job details, the written price and the invoice.

Why we use it

We use your details to call you back, arrange the free home visit, look at the job and send you a written price. If you go ahead, we use them to plan and do the work, keep in touch about it, and invoice you.

We don't sell your details, we don't pass them on for marketing, and we won't add you to a mailing list.

The lawful basis

When you ask for a visit or a quote, we use your details to take the steps you've asked for before we agree a job (UK GDPR Article 6(1)(b)). If you go ahead, the same basis covers doing the work.

For keeping a record of enquiries and jobs, and replying when you get in touch, we rely on our legitimate interests in running the business (Article 6(1)(f)). Keeping invoices and job records for tax is a legal obligation (Article 6(1)(c)).

Who else handles your details

A few services handle your details for us, only to do their part:

• Formspree, which receives what you type into the form and delivers it to us by email. Formspree is based in the United States, so your form details pass through its servers there.
• Google, which runs our Gmail account, where form enquiries and emails arrive.
• Google Maps, shown on the contact page. The map comes from Google, so when it loads, Google receives your IP address and may set its own cookies under Google's privacy policy.

Nobody else gets your details unless the law requires it.

How long we keep it

• Enquiries that don't go ahead are deleted within 12 months.
• If you become a customer, we keep your details, the job and the invoices for 6 years, because HMRC needs those records for tax.

Cookies and analytics

This site doesn't set any cookies and doesn't use analytics or tracking. The only exception is the Google map on the contact page, which may set Google's own cookies when it loads.

Your rights

You can ask us to:

• see the details we hold about you
• correct anything that's wrong
• delete your details (unless we have to keep them for tax)
• stop using your details, if you object to how we're using them

Email peterdec86@gmail.com or call 07534 301596 and we'll reply within a month.

If you're unhappy with how we've handled your details, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to put it right first.